Here is a perfect example of how much of a mess that lenders are:
About 30 days ago we started doing a loan modification for one of our clients who had a loan with Washington Mutual, WAMU. After about 2 weeks into the process, they received a letter from WAMU acknowledging that HRCS (my company) had contacted them and was attempting to negotiate a loan modification and just wanted to make sure that the client knew about it.
A week or so later, WAMU calls my client and asks for payment as the client is 2 months behind. My clients tell them that they are attempting a loan modification and have been for some time with HRCS representing them. WAMU goes on to say that they have never heard of us and had no idea who we were. This was AFTER they had sent the client that letter.
This is just one example of how much of a mess and the lack of integrity, professionalism and accountability that these lenders have. Amazing....
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